1. Mobile-First Design
Mobile isn’t just part of the user journey anymore. For many organisations, it is the user journey. A mobile-first approach means designing for the smallest screen before scaling up, rather than squeezing a desktop layout into a phone.
Think about how people actually interact on mobile: thumb zones, button spacing, text legibility, and navigation that works when someone is on the move. Testing across multiple devices and browsers is no longer optional.
Google continues to index and rank websites based on the mobile experience first, so a strong mobile-first design improves both user experience and SEO performance. If your site isn’t easy to use on a phone, it isn’t ready for 2026.
2. Clear Proposition
Users decide within seconds whether your website is relevant to them. A clear proposition helps them instantly understand who you help, what you do, and why it matters.
Your value statement should sit prominently above the fold and avoid vague marketing jargon. Instead of generic claims like “innovative solutions,” be specific and benefit-led.
A simple test? Show someone your homepage for five seconds, then ask them what your organisation does. If they can’t explain it clearly, your proposition needs refinement.
3. Forms that Convert
Forms are often the final step between a visitor and a conversion, and they’re also one of the biggest points of friction.
High-performing forms are:
- Short and simple
- Clear about why information is needed
- Supported by helpful labels and error messages
- Designed to minimise drop-off
Small changes can make a big difference. Testing single-step vs multi-step formats, varying button copy, or simplifying fields can significantly improve completion rates.
In a world of rising acquisition costs, improving form performance is one of the most cost-effective optimisation strategies you can invest in.
Our recommendation: Why not check out Typeform? They’re a great example of best practice with regard to form UI and UX.
4. Accessibility
Accessibility is no longer optional, or just for the public sector; it’s essential because it benefits all users. With the upcoming shift to WCAG 3.0, the focus moves from ticking technical boxes to ensuring people can genuinely complete tasks and navigate your website independently.
Good accessibility serves users with visual, auditory, motor, or cognitive needs, but it also improves the experience for every visitor. Clear headings, logical navigation, alt text, transcripts, readable typography, and keyboard-friendly design all contribute to a more inclusive site.
Accessibility builds trust, widens your audience, strengthens your brand reputation, and increasingly affects search visibility. Organisations that prioritise it now will be well ahead of the curve as standards evolve.
Check out our blog post on this topic if you want to find out more about WCAG 3.0
5. Page Speed
Slow websites lose users, and fast websites convert them. Google’s Page Speed Tool measures how quickly your content loads, how soon users can interact with the page, and whether elements shift around as it loads.
Improving speed often comes down to:
- Optimising images and video
- Reducing unused scripts
- Using a CDN
- Lazy-loading content
- Regular performance testing
Page speed isn’t something you fix once. As you add new content, plugins, or features, the impact accumulates. Also, Google continues to update the criteria (why not, hey?). Continuous monitoring ensures your site stays fast, stable, and search-friendly.