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1. Important information and who we are


Web Box Cardiff Limited is the controller and responsible for your personal data (collectively referred to as “Web Box”, “WebBox”, “we”, “us” or “our” in this privacy statement).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy statement. If you have any questions about this privacy statement, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Web Box Cardiff Limited (Company No. 07796087)
Name or title of data privacy manager: Will Roberts
Email address: [email protected]
Postal address: Fulmar House, Beignon Close, off Ocean Way, Cardiff, CF24 5HF
Telephone number: 02920 091929

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes, as appropriate, first name, last name, marital status, title and gender.
  • Contact Data includes billing address, delivery address, place of work, email address and telephone numbers.
  • Financial Data includes bank account and any other relevant direct debit details.
  • Transaction Data includes details about payments from you and other details of services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes orders and enquiries submitted by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

Please refer to our Privacy Notice for further information about the data we collect, how we collect it and how we use it.

3. How is your customer’s personal data collected and used?

When you engage us to provide a service, we shall provide you with our terms and conditions. These are also available on our website (Terms and Conditions).

Where we are engaged to provide a service to you, particularly where we are engaged to provide services in respect of your website and to provide email marketing services, we may collect and store personal data in relation to your website users, customers and marketing database.

We have set out in our Terms, the basis on which we collect and store this personal data.

Please note that in relation to the personal data we collect from you in this regard, you are the controller of and responsible for that personal data. It is your responsibility to ensure compliance with any relevant data protection legislation.

Personal data that we receive from you in this regard will be stored by us in accordance with our website back-up service provisions, details of which are set out in the Terms.

4. Data retention

How long will you use my customer’s personal data for?

We will only retain your customers’ or website users’ personal data for as long as you remain our customer, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means, and the applicable legal requirements.

Information Regarding Cookies

To enhance your experience on our site, some of our pages use “cookies”.  Cookies are small text files that we store in your computer’s browser to house your preferences. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us through, for example, registering or purchasing from WebBox.

We use cookies to understand site usage and to improve the content and efficiency on our site. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site).  Moreover, we also may use cookies to inform us of your experience on our website.

If you want to control which cookies you accept, you can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website’s server. To reiterate, you may find that some parts of the site will not function properly if you have refused cookies.

Please be aware that if you do not change the configuration of your browser then you will automatically accept cookies provided by this website.

Our Use of Browser Cookies

We use cookies on this website for the three following purposes:

For Statistics – Anonymously tracking page visits, hits, search terms, visitor locations etc. for statistical purposes, which help us improve our services.

For Security – Increasing security on our website to prevent fraudulent activity and protect your personal information

For User Experience – Improving user experience such as personalised welcome messages.
If you have further concerns, please do not hesitate to get in touch with us.

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