Request your free digital audit today

Advertising in the healthcare sector is tightly regulated across digital advertising platforms in the UK. For businesses and organisations, it is critical to understand what is and isn’t allowed and what you can do to remain compliant. We will go through the various policies that are in place across the digital advertising platforms, helping you avoid ad disapprovals and account suspensions.

As well as adhering to the regulatory frameworks that exist in the UK around healthcare advertising, digital advertising platforms have their own sets of rules to adhere to. Most of these policies fall under the platforms’ personal attributes and hardship policies.

We’ll now take a look at the different policies in more detail to understand what’s needed.

A man in a green shirt sits at a wooden table with office supplies and a conference speaker, smiling and engaging in conversation during a meeting.
Two men in an office look at computer screens. One is pointing and smiling, while the other sits next to him, wearing glasses and a green sweater. A plant is seen in the background.
Two individuals are seated at a wooden conference table, engaged in conversation. One is wearing a striped shirt, while the other wears a green shirt and glasses. A yellow notebook is on the table.

Why PPC Compliance Matters in Healthcare

In healthcare marketing, non-compliance can have serious repercussions that go far beyond an ad being rejected. Platforms such as Google and Facebook maintain detailed compliance histories for advertisers, so repeated breaches can result in account suspensions or permanent bans.

A suspended account can halt lead generation overnight, disrupt carefully planned campaigns, and even derail product launches. For example, we’ve seen clinics have their accounts paused for weeks while they appealed a suspension triggered by using “before and after” images. Not only did they lose traffic and bookings, but their competitors quickly filled the gap.

There’s also reputational risk. Healthcare audiences – whether patients, residents, or clients – are placing a high degree of trust in your organisation. A misleading claim or insensitive targeting approach can undermine that trust and invite scrutiny from regulatory bodies. In short, compliance isn’t just about avoiding penalties; it’s about safeguarding your brand, your ability to advertise, and your customer relationships.

Google Ads

Google Ads prevents you from advertising prescription drugs unless you’re certified by the General Pharmaceutical Council (GPhC). This is to protect potential customers from unscrupulous sellers and to ensure the drugs that are being purchased are safe to be consumed.

Furthermore, there is a list of products that are outright prohibited from being advertised on its networks regardless of certification, this includes products such as steroids, non-government-approved products, controlled substances and DHEA products.

Beyond that, you may also be impacted by the health in personalised advertising policy, which removes your ability to use customer match, data segments, custom audiences and look-a-like audiences as part of your Google Ads advertising strategy.

Furthermore, you can’t exploit someone’s personal hardship by advertising treatments for various health issues and diseases, including diabetes, arthritis, cancer, and STDs. This is to ensure that the Google ecosystem remains positive and businesses are not seen to be taking advantage of someone’s misfortune or ailment.

In terms of ad copy and landing pages, Google wants advertisers to acknowledge that no treatment is 100% effective. As a result, you should avoid making definitive claims in your ads and landing pages, such as “will prevent” or “cures” and use terms such as “can contribute” and “may help to.”

Not only this, you need to avoid using terminology that alludes to you knowing about somebody’s ailment, such as “looking to lose weight?”, “are you pregnant?” or “going through cancer treatment?”, as these are exploiting someone’s personal characteristics. Using terminology such as “weight loss support”, or “support during cancer treatment”, or “pregnancy supplements” will help you share your message without appearing to be exploitative over someone’s current health situation.

Paid Social Platforms

Social media platforms also have their own healthcare advertising policies, most of which mirror Google Ads. The biggest difference, however, is the use of imagery. Advertisers should avoid using before-and-after images and any imagery shouldn’t indicate any knowledge of a person’s attributes or indicate anything about any potential personal hardship either.

Failure to adhere to any of these guidelines on both Paid Search and Paid Social platforms may result in account suspension.

A man is speaking at a wooden conference table with laptops and notebooks in front of him. He is gesturing with his hands. Another person is also seated, facing a laptop.

Landing Pages

There are several important aspects to consider when crafting landing pages for your healthcare brand that will help you to remain compliant with the policies of the digital advertising platforms. These include:

Ensuring that you don’t make exaggerated claims. This will help you minimise the risk of your ads being disapproved.

Include disclaimers like “results may vary” to ensure you’re not being definitive with your claims. Google, in particular, wants advertisers to be as transparent as possible to searchers that products may not work for everyone.

Avoid using before and after photos. Landing page images are still picked up by the advertising platforms and can result in your ads being disapproved.

Focus on the benefits to the purchaser. Ensure you highlight in non-sensationalist terms how the purchase’s life can benefit by using your product.

Top 5 Dos and Don’ts for Healthcare Landing Pages

Do:

  1. Use evidence-based language supported by credible studies or professional recommendations.
  2. Include clear disclaimers about treatment variability.
  3. Make your contact details and credentials easy to find for transparency.
  4. Highlight benefits without exaggeration.
  5. Keep page load speed high for a better user experience and trust factor.

Don’t:

  1. Promise guaranteed outcomes (“This treatment will cure your arthritis”).
  2. Use patient images without documented consent.
  3. Hide important information in small print.
  4. Use fear-based language to pressure conversions.
  5. Include testimonials that imply universal success without context.

Tracking and Measurement in a Privacy-First World

With healthcare ads often restricted from using retargeting or customer match lists, tracking must be handled with care and always within the bounds of GDPR in the UK (and HIPAA if targeting US audiences).

  • Consent matters: Ensure your site uses clear, actionable cookie consent banners, especially if any tracking pixels are present.
  • Secure data handling: Any form submissions should be encrypted (SSL) and stored in secure, access-controlled systems.
  • Avoid personal identifiers in tracking: Keep reporting at an aggregated level to stay compliant.
  • Understand retention policies: Don’t keep health-related data longer than necessary.

These measures don’t just keep you compliant, they also reassure your audience that their privacy is respected, which in turn builds trust.

Future Trends in Healthcare PPC Compliance

The rules around healthcare PPC aren’t static; they’re becoming more rigorous. Here’s our predictions for what’s on the horizon:

  • Stricter advertiser verification: Expect more in-depth vetting before you can run health-related ads, especially for new accounts.
  • Smarter AI moderation: Platforms will increasingly use AI to scan not just text but tone, context, and even subtle visual cues in imagery.
  • Rise of contextual advertising: As tracking becomes more restricted, placing ads in contextually relevant environments will be key to reaching the right audience.
  • First-party data strategies: Building your own email list or patient database (with full consent) will become a vital asset for compliant remarketing.

By adapting early to these trends, and keeping compliance at the core of your strategy, you’ll not only avoid costly mistakes but also position your brand for long-term success in an evolving digital landscape.

Summary

In today’s complex regulatory landscape, healthcare organisations can’t afford to leave PPC compliance to chance. But with clear ad copy, well-crafted imagery, compliant landing pages, and ethical targeting, you can run effective campaigns without crossing ethical or legal lines.

Looking for support in optimising your healthcare PPC strategy? Apply for a free digital audit or contact us to speak to a member of the WebBox team.

Toggle dark mode
GET IN TOUCH • GET IN TOUCH •
Skip to content