Website Support

This support plan is most suited to organisations that want to keep their CMS up to date and have access to our support team for day-to-day queries. The plan provides you with all of the essentials, whilst also accessing our team’s expertise for those day-to-day queries.

It would be typical for the CMS and plugins to be updated monthly, alongside supporting you with minor day-to-day support queries.

How does it work?

We ensure that the essential part of keeping a website maintained is undertaken each month, while also being available for those day-to-day queries that naturally arise. Our team will track their time for project management, communication, design, implementation, testing, updates, release, queries, and so on.

The fact that our team logs their time on each task is advantageous to our clients as you will only pay for the time used. You can lean on our resources at any time, with the flexibility to carry over unused time for up to 6 months. You will also benefit by avoiding the increased hourly rate for clients not on a support plan.

We want you to look at this as a partnership. We can be viewed as an extension of your team – so we are happy to help with everything from questions relating to the use of the CMS, to developing new features.

This support plan is most suited to organisations that intend to make regular updates to their website and have access to our support team for day-to-day queries. The plan provides you with all of the essentials and the ability to grow, whilst also allowing us to demonstrate our value of being brutally transparent by sharing our timesheets with you.

It would be typical that we undertake CMS and plugins each month, support you with day-to-day queries, and make improvements to the website.

How does it work?

We ensure that the essential part of keeping a website maintained is undertaken each month, we’re available for those day-to-day queries that naturally arise, and we make changes to the website to improve its functionality and user experience. Our team will track their time for project management, communication, design, implementation, testing, updates, release, queries, and so on so that you can see how our time has been spent.

At the end of the month, we will provide you with a timesheet to detail what we undertook in the previous month. These timesheets are rounded up to the nearest 30 minutes and charged at our hourly rate. Each row on the timesheet will use the email subject line as the description, therefore you may want to clearly label each message when emailing our support team. This also allows you to track the request from email to the timesheet.

The fact that our team logs their time on each task is advantageous to our clients as you will only pay for the time used. You can lean on our resources at any time, with the flexibility to carry over unused time for up to 6 months. You will also benefit by avoiding the increased hourly rate for clients not on a support plan.

We want you to look at this as a partnership. We can be viewed as an extension of your team – so we are happy to help with everything from questions relating to the use of the CMS, to developing new features.

How often do you share timesheets?

The timesheet will be updated and shared with you at the start of each month, which will detail the work that was undertaken within the previous month.

This support plan is most suited to organisations that want to take a proactive approach to enhance their website and make data-driven decisions to create a positive impact. The plan provides you with a dedicated account manager who will oversee your account to ensure you get the most value from the partnership.

It would be typical for WebBox to proactively review data and trends in order to suggest improvements to the website from a UX, design and feature perspective.

Your account manager will plan ahead and create a roadmap of the upcoming ‘mini projects’ that we will work on together. Moreso, your account manager will present you with quarterly recommendations for you to consider adding to the website’s roadmap.

How does it work?

If you’re looking for a close working partnership that focuses on continuous improvement and growth strategy, then you’ll want to take advantage of our Accelerate Support Plan. Starting at 3 days per month, we set aside an amount of time to constantly seek out new opportunities, improvements, new page layouts, UX audits etc.

We ensure that the essential part of keeping a website maintained is undertaken each month, we’re available for those day-to-day queries that naturally arise, and we make changes to the website to improve its functionality and user experience. Our team will track their time for account management, project management, communication, design, implementation, testing, updates, release, queries, and so on so that you can see how our time has been spent.

At the end of the month, we will provide you with a timesheet to detail what we undertook in the previous month. These timesheets are rounded up to the nearest 30 minutes and charged at our hourly rate. Each row on the timesheet will use the email subject line as the description, therefore you may want to clearly label each message when emailing our support team or your account manager. This also allows you to track the request from email to the timesheet.

The fact that our team logs their time on each task is advantageous to our clients as you will only pay for the time used. You can lean on our resources at any time, with the flexibility to carry over unused time for up to 6 months. You will also benefit by avoiding the increased hourly rate for clients not on a support plan.

We want you to look at this as a partnership. We can be viewed as an extension of your team – so we are happy to help with everything from questions relating to the use of the CMS, to enhancing the user experience of the website.

How often do you share timesheets?

The timesheet will be updated and shared with you at the start of each month, which will detail the work that was undertaken within the previous month.