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We work with DS Smith on multiple international web application projects to streamline operations, innovate in the sector, and meet commercial goals.

As a leading provider of corrugated packaging and recycling in Europe and further afield, DS Smith is a leader in their industry. With 26,000 employees in 37 countries worldwide, being innovators in this sector and streamlining processes are crucial aspects of their business.

A modern office reception area with a white desk, a person at the desk, and an illuminated DS Smith sign on the wall. The space includes glass partitions and light grey flooring.
DS Smith Logo
A DS Smith logistics truck is parked beside a stack of compacted recyclables, reflected in a puddle on the ground.

The Challenge

For early stage processes and MVPs, DS Smith tend to use complex Excel documents with advanced formulas and functions in order to read data and export it for their clients.

However, this was no longer scalable as they wanted these processes to be adopted by the wider business, globally. Therefore, they approached WebBox to undertake an in-depth discovery phase in order to define the requirements, before creating a fully bespoke web application that was fit for purpose, easy to use, and scalable.

The Solution

As part of our work with DS Smith, we have undertaken 3 projects so far and continue to develop these in phases. These include a customer portal and two internal projects for reporting and quoting. All of these processes were originally offline and are part of innovation and digital transformation projects to allow the business to continue to scale.

Before undertaking each project/phase, we worked with the internal project team on a discovery phase so that we could understand what needed to be done and the best way to achieve their aims. Together, we decided that a phased approach was the best way forward to ensure that we could take the time to create the perfect solutions for them that could also scale with them as they grew internationally. Additionally, each of the 3 projects needed to be designed with an international audience in mind, taking into account multi-lingual and multi-currency capabilities.

What’s next

We continue to support DS Smith via one of our support plans as they continually develop the applications based on user-feedback, trends, and data.

The web apps undergo regular updates, introducing new features aimed at enhancing the platform’s functionality and user experience.

Colleagues discussing work

You guys are really easy to work with and genuinely do take a lot of stress away for us PMs — I can always trust you will get the job done!

Alison Munnelly, IT Project Manager, DS Smith Plc

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